Meet James. He will teach us how to enhance our interactions with both our internal and external customers, as well as with our relationships outside of work. James will discuss handling irate customers, secrets to recovery, powerful apologies, and listening with intention.
James is the current president of 9 Screens International and is a featured keynote speaker and organizational training and development consultant whose powerful keynotes, training sessions, and workshops have captivated audiences around the world. James' unique storytelling ability pulls in the audience with humor, insight and motivation.
James has published two books, I’m on Fire, Watch me Burn!, and Torch Tips for a Luminous Life.